A permanent team is created for this purpose. As a result, the client will be working with the same people in six months or a year, allowing them to collaborate effectively. Trust is a crucial element of technical support.
If you didn't have a support team, who would notify you about your website going down? Your client, an employee, or maybe you'd notice it yourself… But while the site is down, you're losing money on ads and customers who couldn’t place an order.
Many clients believe that once a website is developed and launched, there’s nothing more to be done. They’re genuinely surprised when it’s time to upgrade to a more powerful hosting plan, update the CMS, or integrate a third-party service — all of which require numerous adjustments and improvements.
Website technical support is a comprehensive service that allows you to solve a wide range of tasks
available hours
Step 1
The most important thing for us is a happy, satisfied client. That’s why as part of our website technical support, we do everything to ensure it functions properly and generates profit. Who's on the team?
Project Manager — will find all errors and non-functioning elements.
Developer — will improve loading speed and fix all code errors.
Frontend Developer — improves the display of mobile and tablet versions.
Designer — creates buttons, banners, icons, and designs various input forms.
Copywriter — writes persuasive and informative texts.
Step 2
You can contact us with a fully prepared technical specification already developed for the next three months — our team will carefully implement it, taking into account all your requirements and wishes.
However, even if you don’t have a clear plan and only feel that your website needs improvement, that’s not a problem. We will carefully review your project, determine what changes or enhancements are necessary, and offer effective solutions.
Our approach allows us to quickly adapt to your needs and deliver high-quality results. Contact us, and we’ll take care of your website!
Step 3
When a new client comes to us, we treat their project as our own, and when something goes wrong, we solve it together.
If your website goes down at 8 PM, you can call us — we’ll take care of it. After all, we understand that even one evening of downtime can cost your business a lot of money and cause you unnecessary stress.
Step 4
We sell our working time. The more you purchase, the less each working hour costs. That’s why ongoing monitoring and continuous website improvement are cost-effective.
Usually, the contract is signed for one year. During this period, many issues may arise, and it is important to fix them promptly and notify the client in a timely manner.
available hours
Step 5
At the end of each month, we approve the work plan for the next one. We also reserve a few flexible hours for urgent tasks.
If you haven’t used them during the month, we’ll review what else can be improved and suggest possible actions.
You ordered
a website, the web studio developed, tested, and launched it. An unscrupulous contractor might hide an error
During the
warranty period, they fixed all the bugs. Many clients believe that once a website is developed and launched, there’s nothing more to do
But life
doesn’t stand still, and sooner or later, you’ll need to add a new button, integrate a third-party service, or create a new section
Imagine what happens to a website that no one is taking care of:
- Errors accumulate. Over time, minor glitches turn into serious issues — broken buttons, form errors, or code malfunctions. This prevents visitors from using the site properly and undermines trust.
- Loading speed drops. Without regular optimization, the website becomes slower, which drives users away and lowers search engine rankings.
- Content becomes outdated. Outdated information or errors in texts leave a negative impression of the company.
- Appearance deteriorates. Without timely updates, the design may no longer meet modern standards and user expectations.
When your website is under our supervision, you get:
- Flawless performance. We eliminate errors and prevent them from occurring, ensuring your website runs smoothly without crashes or inconvenience.
- High loading speed. Regular optimization ensures that users get instant access to your content, and search engines rank your website higher in search results.
- Up-to-date content. We keep your website information current, enhancing how your clients perceive it and increasing trust in your brand.
- Modern design and functionality. Continuous updates and improvements to the visual and technical aspects of the website make it user-friendly and visually appealing.
Website technical support ensures the smooth operation of your resource, prompt error resolution, regular updates, and protection against threats.
- Uninterrupted website operation
- Prompt issue resolution
- Regular updates
- Threat protection
- Performance enhancement
- Content management
+ Traditional SEO
SEO services from KROMON offer a comprehensive approach to improving your website’s ranking by…
+ Local SEO
Improving your website's search efficiency can significantly increase the number of…
+ Pay-Per-Click advertising
We’ll bring clients to your business through targeted and contextual advertising without draining your budget…
Get a free audit
- 30-minute call
- In-depth audit
- Roadmap for growth
Plan "Basic"
The service includes the work of a project manager, programmer, HTML-coder, designer, and copywriter.
Plan "Optimum"
The service includes the work of a project manager, programmer, HTML-coder, designer, and copywriter.
Plan "Premium"
The service includes the work of a project manager, programmer, HTML-coder, designer, and copywriter.
“Vertex-Brest”
Letter of Appreciation
We became part of the company’s sustainable leadership, which was recognized as “Industry Leader of the Year” in 2023 and 2024. The company has received several awards — you can learn more about them on the company’s website.
What questions do our clients ask us and what objections do we hear most often
We work with clear timelines, track time spent in detail, and provide transparent reports.
We offer a transparent plan and detailed reporting on all completed tasks, so you always know exactly what you’re paying for.
Yes, our specialists can set up integrations with any services supported by your website.
